The last update: January 21, 2025
This Privacy Notice explains how we collect, process, and use personal data of consumers (hereinafter referred to as "Consumer," "You," or "Your") when interacting with the site https://www.aisance.io/ (hereinafter referred to as the "Site") and the Aisance mobile application (hereinafter referred to as the "Application"), collectively referred to as the "Service." We are obligated to ensure the protection of your data in accordance with applicable laws.
Before accessing or using our Service, please review this Privacy Notice (hereinafter referred to as the "Notice"), which outlines how we handle your personal data that you provide to us.
This document has been developed in compliance with high privacy standards and adheres to the requirements of the General Data Protection Regulation (GDPR) and other relevant regulations.
The use of the Service by the Consumer signifies consent to this Notice and the terms of processing the Consumer's personal data. Please read this Notice carefully so that you understand our approach to processing your personal data.
This Notice describes our interaction with you regarding the collection of personal data through this Service. Your access to this Service and all communications between you and us are governed by this Notice.
You can browse the Site without disclosing your personal data. However, using the Application requires the provision of personal data. By providing personal data, you directly consent to the collection, use, disclosure, and storage of your personal data as described in this Notice.
If you disagree with the terms of the Privacy Notice, please cease using the Service.
This Notice applies to the Service and does not control third-party websites that the Consumer may visit through links available in the Service.
The administration does not verify the accuracy of the personal data provided by the Consumer.
EuroAFF.com S.à r.l. (hereinafter "the Company," "We," or "Us"), a legal entity duly incorporated and existing under the laws of the Grand Duchy of Luxembourg, registered at 21 Rue du Puits Romain, 8070 Bertrange, Luxembourg, with Registration Number B280385.
3. PURPOSES OF PROCESSING PERSONAL DATA
Administration of the Service
We process personal data to maintain the operation of the Service, ensure its uninterrupted functionality, and manage User access and control over the features available on the Service.
Identification and Authentication of the User on the Service
Personal data is used to verify the User's identity when logging into the Service, ensuring protection against unauthorized access and secure use of accounts.
Provision of Services
User data is collected to provide core services of the Service, including storing information about settings and ensuring that services align with the personal needs of Users.
Development of Individual Recommendations for Users.
We process data to analyze User behavior, habits, and preferences to create recommendations that help achieve their goals in time management, resource management, and task optimization.
Behavior Pattern Analysis to Improve User Experience
Collected data is analyzed to identify patterns in Service usage to customize functionality according to individual User needs and preferences.
Subscription Plan Adaptation
We analyze data about feature usage, frequency, and intensity of interactions with the Service to propose the most appropriate subscription plan that best suits Users' needs and goals.
Statistical and Research Activities
We analyze data to generate statistical reports and study trends on the Service, helping us better understand User needs and make informed decisions to improve the Service.
Accounting, Reporting, Assessment, and Internal Audit
Personal data is processed to fulfill standard financial, tax, and audit obligations of the Company, ensuring transparency and legality of activities.
Provision of Advertising and Marketing Services and Conducting Market Research
We process data to conduct marketing campaigns, study market trends, and track advertising effectiveness to make our offers more relevant and beneficial to Users.
Traffic Analysis on the Service, Including Through Cookie Files, and Improvement of Service Functionality
We use data to monitor visit numbers, study user behavior, and analyze traffic to improve Service functionality and enhance usability. Using cookie files helps optimize Service operation and ensure seamless usage.
Provision of Effective Technical Support in Case of Issues Related to Service Usage
We process data to promptly provide technical support, helping Users resolve technical issues or clarify Service usage.
Protection of the Company's and Users' Interests, Immediate Response to Any Harmful, Unauthorized, Unethical, or Illegal Activity Resulting from Interaction with the Service
Personal data may be used to identify suspicious activities or Service rule violations to ensure security, protect Users from harmful or illegal actions, and respond promptly to potential risks.
Ensuring Proper Service Functionality, Such as Tracking Failures or Resolving Issues Reported by You
Data is used to monitor Service performance, diagnose and address failures, and enhance Service stability and reliability.
Compliance with Legal, Court, or Regulatory Requirement
We process data in accordance with applicable laws, court orders, or regulatory requirements when necessary to ensure compliance with legal obligations and the legality of our activities.
This section provides information about the personal data of Users that We may collect during their use of our Services, as well as personal data that We may obtain from other sources.
The table below defines the categories of personal data that We collect, use, store, transfer, or otherwise process:
Categories of personal information
Examples of personal data collected
Categories of personal data sources
Contact information
E-mail address and any other contact information you provide to Us.
Directly from you or through your use of the Service; Third parties.
Registration Data
If You register or log into Your account using a third-party service (Google, Apple), We receive certain information, such as Your registration and profile information from that service. This information includes, for example, Your email address, name, and profile picture, but may vary and is controlled by the respective service or according to Your privacy settings within that service.
Directly from You or through Your use of the Service; Third parties (Google, Apple).
Activity on the Internet, other networks, or devices, including information from cookie files.
Unique device and application identifiers, browsing history, or other usage data, the browser and operating system You use, the URL or advertisement that directed You to the Site or Application, search terms You entered into a search engine that led You to the Service, sections of the Site You visited, links You clicked, pages or content You viewed and for how long, and other similar information and statistics about Your interactions, such as content response times, download errors, duration of visits to specific pages, and other information typically transmitted when browsers interact with websites.
Directly from You or during Your use of the Site; Cookies and other tracking technologies.
Usage Data
Information about how You use our Service, products, and services. The Service may collect data about Your interactions, including marking recommendations as liked or disliked, User-added data, created categories, defined goals, or other actions performed within the Service, to enhance its functionality and personalize Your experience.
Cookies and other tracking technologies (specific to the Application).
Marketing
and Communication Data
Your preferences regarding receiving marketing information from Us and our third parties, as well as Your communication preferences.
Directly from You or during Your use of the Service;
Cookies and other tracking technologies; Third parties.
Other Information That Identifies You or Can Be Reasonably Associated With You
Information that the User uploads or creates while using the functionality, as well as information to which the User grants access through integrations with third-party services.
Directly from You or during Your use of the Service; Third parties.
The User may choose not to provide this information, but it may hinder the use or access to certain features of the Service.
If You choose to register a User account, You are responsible for maintaining the security of Your account information. We recommend that You do not share Your username, password, or other access details with anyone. If You believe that Your account has been compromised, please contact Us immediately.
Before disclosing another person’s personal data to Us, You must obtain their consent for both the disclosure and the processing of that personal data in accordance with this Notice.
We also collect, use, and share "Aggregate Data" (where data has been combined or grouped in a way that does not identify an individual) or "Anonymized Data" (where personal data has been removed to ensure that the remaining data cannot be reasonably linked to an identifiable individual) for any purposes. Aggregate Data and Anonymized Data may be derived from personal data but are not considered personal data as they do not directly or indirectly reveal Your identity. For example, We may collect and anonymize Your usage data to improve the performance of artificial intelligence algorithms used by the Service.
Any information We receive from third parties will be handled in accordance with this Notice. We are not responsible for the accuracy of information provided to Us by third parties, nor are We responsible for the policies or practices of any third party.
In order to respect the privacy of minors, we do not knowingly collect, store, or process personal data provided through the Service by individuals under the age of 18.
If you are a parent or guardian of a child who has provided us with personal data, you may contact us using the contact details provided below to request its deletion.
As of the date this Notice comes into effect, we have no actual knowledge that we "share" or "sell" personal data of individuals under the age of 18.
Our Site uses cookies. A cookie is a small text file that contains a small amount of information, sent to your web browser and stored on your device. These files contain information that allows the Site to remember important details, making the use of the Site more efficient and beneficial for Consumers. For example, we use cookies to ensure proper navigation between pages of the Site.
We may use both session cookies and persistent cookies. A session cookie disappears after closing the browser. A persistent cookie remains after you close the browser and can be used by your browser during subsequent visits to the Site.
Using cookie technology, we only collect anonymous statistical data to improve the usability of the Site for Consumers. We do not collect any data that would allow us to identify the Consumer.
Types of Cookies We Use:
You can withdraw consent to accept cookies by enabling the appropriate settings in your browser to disable cookie preferences. Information on managing cookies in specific browsers can be found on the pages dedicated to those browsers:
Please note that our Site may not function properly if all cookies are disabled.
If you have not configured your browser to reject cookies, our system will generate them when You visit our Site.
We will retain your personal data for as long as you use the Service and for 30 days after submitting a request for account deletion, unless you cancel the deletion process during this grace period. Detailed information about the deletion process can be found in our Terms and Conditions. Data that can be anonymized will remain in an anonymized form to improve the operation of the Service.
However, we may delete your personal data upon your request at any time. You also have the right to withdraw your consent for the processing of personal data at any time.
If you have any questions regarding our data retention notice, please contact us using the information provided below.
All Consumers of the Service have the following rights:
Please note that some of these rights may be restricted if we have a legitimate interest or legal obligation to continue processing the data, or if the data may be exempt from disclosure due to legal professional privileges or obligations to maintain confidentiality.
We do not transfer personal data to third parties, except when such transfer is required by applicable law, at the request of the data subject, or in other cases outlined in this Notice.
Access to personal data of Consumers may be granted to individuals who require such access for the purposes of supporting, ensuring quality, operating, or improving the Service and our services. These individuals include:
By visiting the Service and providing your personal data, you consent to their processing by the third parties identified above, except where separate consent is required.
All individuals who have access to Consumers' personal data are obligated to comply with all applicable laws regarding the protection of personal data and its confidentiality.
With the Consumer's consent, the Service may interact with other third-party websites or services operated by third parties. We do not control the operation of such third-party websites or services, and this Privacy Notice does not apply to them.
We encourage Consumers to carefully review the privacy notice and personal data processing practices of any third-party website or service before providing any personal data or other information that could be used for identification.
We use widely accepted technological and operational security standards, a combination of administrative, technical, personnel, and physical measures, to protect the information and personal data we collect from loss, misuse, disclosure, alteration, or destruction.
However, no one can guarantee complete security of your information or absolute protection against any threats arising beyond our control. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any account you may have with us has been compromised), please immediately inform us of the issue by contacting customer support in accordance with the instructions provided below.
We recommend that Consumers avoid using unsecured channels to transmit confidential information to us.
We may update this Notice by publishing a new version on our Site. If we update it in such a way that significantly alters how we use Consumers' personal data, we will notify them of these changes, if it is reasonable and possible. Otherwise, we recommend that Consumers periodically review this Notice to stay informed of any other changes.
The "Last Updated" date above will indicate when the Terms and Conditions were last reviewed. By continuing to use the Service after this date, you agree to the changes.
13. REGIONAL PRIVACY PROVISIONS: AUSTRALIA
This section applies to Users accessing the Service from Australia and outlines additional rights and obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as amended by the Privacy and Other Legislation Amendment Act 2024.
Compliance with Australian Privacy Law
Company, acknowledges and complies with the requirements of the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the amendments introduced by the Privacy and Other Legislation Amendment Act 2024. This Notice explains how We collect, use, disclose, and store the personal data of Consumers in Australia, as well as their rights under the applicable laws.
Collection and Use of Personal Data
In addition to the categories of personal data described in Section 5 of this Notice, We collect, use, and disclose personal data of Australian Consumers for the following purposes:
Cross-Border Data Transfers
The Company is incorporated under the laws of the Grand Duchy of Luxembourg and processes personal data using infrastructure located outside Australia. By using the Service, Australian Consumers acknowledge and consent to the transfer of their personal data outside Australia, including to the European Economic Area (EEA) and other jurisdictions where the Company or its service providers operate. In accordance with the Privacy and Other Legislation Amendment Act 2024, the Company must take additional security measures to protect personal data transferred outside Australia. If a data breach occurs, affected Australian Consumers will be notified without undue delay, and the breach will be reported to the Office of the Australian Information Commissioner (OAIC) as required by law.
Consumer Rights Under Australian Law
In addition to the rights outlined in Section 9 of this Notice, Australian Consumers have the following rights under the Privacy Act 1988 (Cth), as amended:
To exercise these rights, Consumers may contact Us using the details provided in Section 16.
Complaints and Dispute Resolution
If an Australian Consumer has a concern regarding how We handle their personal data, they may lodge a complaint by contacting Us at the details provided below. We will acknowledge receipt of the complaint and aim to respond within 45 days. If the Consumer is not satisfied with Our response, they may escalate the complaint to the Office of the Australian Information Commissioner (OAIC).
14. REGIONAL PRIVACY PROVISIONS: CANADA
This section applies to Users accessing the Service from Canada and outlines additional rights and obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Consumer Privacy Protection Act (CPPA), introduced as part of Bill C-27.
Compliance with Canadian Privacy Law
The Company acknowledges and complies with the requirements of PIPEDA and, where applicable, CPPA. This Notice explains how We collect, use, disclose, and store the personal data of Consumers in Canada, as well as their rights under the applicable laws.
Collection and Use of Personal Data
In addition to the categories of personal data described in Section 5 of this Notice, We collect, use, and disclose personal data of Canadian Consumers for the following purposes:
Cross-Border Data Transfers
The Company is incorporated under the laws of the Grand Duchy of Luxembourg and processes personal data using infrastructure located outside Canada. By using the Service, Canadian Consumers acknowledge and consent to the transfer of their personal data outside Canada, including to the European Economic Area (EEA) and other jurisdictions where the Company or its service providers operate. In accordance with PIPEDA and CPPA, the Company must take additional security measures to protect personal data transferred outside Canada. If a data breach occurs, affected Canadian Consumers will be notified without undue delay, and the breach will be reported to the Office of the Privacy Commissioner of Canada (OPC) as required by law.
Consumer Rights Under Canadian Law
In addition to the rights outlined in Section 9 of this Notice, Canadian Consumers have the following rights under PIPEDA and, where applicable, CPPA:
To exercise these rights, Consumers may contact Us using the details provided in Section 16.
Complaints and Dispute Resolution
If a Canadian Consumer has a concern regarding how We handle their personal data, they may lodge a complaint by contacting Us at the details provided below. We will acknowledge receipt of the complaint and aim to respond within 45 days. If the Consumer is not satisfied with Our response, they may escalate the complaint to the Office of the Privacy Commissioner of Canada (OPC).
15. REGIONAL PRIVACY PROVISIONS: UNITED STATES OF AMERICA
This section applies to Users accessing the Service from the United States and outlines additional rights and obligations under federal and state data privacy laws.
Compliance with U.S. Privacy Law
Company acknowledges and complies with applicable U.S. federal privacy laws. Additionally, We comply with state-specific laws, including:
Collection and Use of Personal Data
In addition to the categories of personal data described in Section 5 of this Notice, We collect, use, and disclose personal data of U.S. Consumers for the following purposes:
Cross-Border Data Transfers
The Company is incorporated under the laws of the Grand Duchy of Luxembourg and processes personal data using infrastructure located outside the United States. By using the Service, U.S. Consumers acknowledge and consent to the transfer of their personal data outside the U.S., including to the European Economic Area (EEA) and other jurisdictions where the Company or its service providers operate. In compliance with U.S. privacy laws, the Company must take additional security measures to protect personal data transferred outside the United States. If a data breach occurs, affected U.S. Consumers will be notified without undue delay, and the breach will be reported to the appropriate regulatory bodies in accordance with applicable laws.
Consumer Rights Under U.S. Law
In addition to the rights outlined in Section 9 of this Notice, U.S. Consumers have the following rights under federal and state privacy laws:
To exercise these rights, Consumers may contact Us using the details provided in Section 16.
Complaints and Dispute Resolution
If a U.S. Consumer has a concern regarding how We handle their personal data, they may lodge a complaint by contacting Us at the details provided below. We will acknowledge receipt of the complaint and aim to respond within 45 days. If the Consumer is not satisfied with Our response, they may escalate the complaint to the relevant regulatory bodies.
If you have any comments or questions regarding our Service, or if you have any concerns, feedback, or complaints about our Notice, you can contact our specialist by:
We strive to respond to any emails as promptly as possible, where feasible.
When you send us an email with a request, we may ask you to provide information necessary to verify your identity.
